Jaik Balakumar

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Jaik Balakumar

Jaik Balakumar is an established Management and Technology Consultant based in Greater Chicago. He has a robust background spanning over 20 years in enhancing business operations through strategic advancements in processes, people, and technology. His professional focus has been primarily on Healthcare Providers, Payers, and Pharmaceutical Life Sciences. He has spearheaded numerous initiatives that fuse business and technology strategy with enterprise architecture, large-scale implementations, and data analytics, all aimed at driving growth, modernizing processes, and integrating cutting-edge technology. His exceptional ability to meld business operations with IT stems from his hands-on experience designing and coordinating transformative business solutions. He implements precise IT strategies and enterprise architecture techniques to navigate and lead complex business initiatives that bolster support for C-level executives. Beginning his journey in the management and technology consulting sector in 2004, Jaik has consistently secured top consultant ratings within the Big Four consulting firms. Celebrated for his strong work ethic, he has managed a broad spectrum of projects across 85 unique accounts domestically and globally. His expertise extends across the provider, payer, and pharma sectors, alongside commercial and public domains, marking him as an inventive IT leader who shapes business transformation strategies at both national and enterprise scales. Jaik has notably enhanced operations by thoroughly analyzing processes, workforce dynamics, and IT environments. He is skilled in designing leading solutions for providers in revenue cycle management, clinical operations, and patient care management; for payers in refining administrative functions, particularly in claims; and for pharma in safety and risk management. He uses a data-driven approach to assess the complete technology stack, including applications, integration, data, security, and infrastructure. He champions customer-centric, outside-in design principles, which significantly elevate user experience and engagement. Acknowledged as a prominent figure in enterprise architecture, he has led global teams in developing various frameworks and methodologies that have achieved top industry accolades, including a #1 Forrester rating. His development of population health frameworks also garnered top KLASS/Vanguard ratings, and he has published multiple white papers, notably on agile transformation within enterprise architecture. In his significant roles within Big Four consulting, particularly leading integration efforts after a major acquisition, Jaik has advanced the corporation’s methodologies, frameworks, and sales and delivery strategies. His leadership has been crucial in standardizing operations for an $80 billion health insurance company and conducting strategic technology assessments for public sector initiatives. He developed a population health technology strategy for one of the largest national healthcare providers and supervised a global implementation for a leading pharmaceutical and life sciences company. Throughout his career, Jaik Balakumar has advised numerous clients to develop comprehensive business and IT strategies, conduct assessments, and create enterprise roadmaps involving thousands of business capabilities, enabling technologies, and more than 2,500 initiatives.

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